Dear Community,

At Falco's we value the health and safety of our customers and our employees. We are following strict government guidelines and have implemented changes in our business to ensure everyone stays safe and healthy during these challenging times.

We are maintaining the essential parts of our business and opening up other areas of our business as guidelines allow. Our physical store is currently open for business as of this posting.

Current safety practices we are taking:

• We are limiting the number of customers in our showroom at any given time.

• Employees are wearing masks in the store and in customer's homes as is required.

• We are maintaining social distancing guidelines of at least 6 feet between people.

• We have positioned hand-sanitizing stations throughout the store and encourage frequent hand-washing practices.

• Our service technicians and installers are taking extra steps to sanitize their vehicles, tools, and other equipment in addition to wearing masks, gloves, and shoe-coverings while in customer’s homes.

• We have installed partitions in our store and office area to help minimize face-to-face contact while still offering the best face-to-face customer service.

How we plan to move forward:

Service: Because of the essential nature of our business, we have heating and cooling technicians working. We can install and service your heating and/or cooling product without anyone home if you prefer, or if you are home all services can be done without contact. Our technicians are examined daily to ensure they are not exhibiting any symptoms of COVID-19 or other illnesses.

Deliveries: We will continue to offer Free Delivery at this time for online orders of $200 or more (exclusions apply). During deliveries we will maintain “no contact” and/or practice social distancing guidelines.

Showroom: As of this posting our showroom is open to the public. We will also continue to offer our online shopping, virtual, or private appointments when possible, as well as curbside pick-up. Wood and Pellet fuel can still be picked up at our location. Call us for details at (509) 926-8911.

Online Store: Our online store is open 24 x 7. For a $200+ online purchase (exclusions apply), we provide free local driveway delivery within 30 minutes of our store.

At Home Product Selection: Our fireplace consultants are working and available to assist you from the comfort of your home. Call us at 509-926-8911! We also have virtual site visits already going on which you can schedule on our website.

Hours of Operation: As of this posting we have resumed normal business hours. We are open 9am to 6pm Monday thru Friday, and 10am to 5pm on Saturdays. Our online store is open 24/7.

 

We are taking every precaution to keep our customers and employees safe during these

challenging times, and Falcos is adhering to the strictest government guidelines in ensuring our – and your – safety. We are keeping team Falcos together during this uncertain time, and ask for your continued support of our local business. Thank you.

 

Sincerely,

The Falcos’ Team

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