Last updated 12/03/2020 at 8:20am

Dear Community,

At Falcos we continue to take precautions and follow CDC guidelines regarding COVID-19 safety protocols. We value the health and safety of our customers, our employees, and our community.

We are maintaining the essential parts of our business and opening up other areas of our business as guidelines allow.

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UPDATE: Our Showroom is open and we are available to meet with customers. Customers are welcome to wear a mask, but per current CDC guidelines are not required to do so. If you are more comfortable to shop online, we are still offering curbside pick up. 

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Current safety practices we are taking:

• We are open, and have re-opened our showroom for guests. 

• You are also welcome to call us at 509-926-8911 for curbside assistance, especially for Fuel (Pellets and Log) purchases and pick up.

• Employees may wear masks in the store and in customer's homes if requested.

• We have positioned hand-sanitizing stations throughout the store and encourage frequent hand-washing practices.

• Our service technicians, installers, and other in-the-field employees are happy to wear a mask in a customer's home if requested to do so.

 

How we plan to move forward:

Service: Because of the essential nature of our business, we have heating and cooling technicians working. We can install and service your heating and/or cooling product without anyone home if you prefer, or if you are home all services can be done without contact. We are giving priority to customers that are experiencing trouble with their heating equipment or have no heat.

Deliveries: We will continue to offer delivery of specific products at this time. 

Showroom: As of this posting our showroom is OPEN. We will also continue to offer our online shopping, virtual, or private appointments when possible upon request, as well as curbside pick-up. Wood and Pellet fuel can still be picked up at our location. Call us for details at (509) 926-8911.

Online Store: Our online store is open 24 x 7. 

At Home Product Selection: Our fireplace consultants are working and available to assist you from the comfort of your home. Call us at 509-926-8911! We also have virtual site visits already going on which you can schedule on our website.

Hours of Operation: Our current showroom hours are 10:00 AM to 5:30 PM, Monday thru Friday, and 10:00 AM to 5:00 PM on Saturday (excluding certain holidays and holiday hours). Other functions of our business, primarily Service and Installations, will remain on normal schedules. Our online store is open 24/7.

 

We continue to take precautions to keep our customers and employees safe during these

challenging times. We are keeping team Falcos together and ask for your continued support of our local business. Thank you.

 

Sincerely,

The Falcos’ Team

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