Service Description

WHEN YOU SCHEDULE A RESERVED TIME, YOU ARE SCHEDULING AN ARRIVAL WINDOW. MORNING TIME SPOTS ARE AN ARRIVAL BETWEEN 8AM - 12 NOON. AFTERNOON TIME SPOTS ARE AN ARRIVAL BETWEEN 12 NOON - 4PM. WE WILL CALL 1-2 DAYS PRIOR TO YOUR APPOINTMENT TO CONFIRM YOUR SCHEDULED ARRIVAL WINDOW. THE SERVICE TECHNICIAN WILL CALL YOU ON THE WAY TO YOUR HOME ON THE DAY OF SERVICE ABOUT 30-60 MINUTES AHEAD OF ARRIVAL. **This service can only be scheduled for a Pellet, Insert, or Freestanding Stove which Falco's has Previously Serviced. This ensures we have information on the specific make, model, and S# when available. If you are unsure if we have serviced your appliance previously, please schedule a First Time Service for a Pellet Unit.** Our trained and certified technician will perform a full 18+ point inspection on your pellet stove or insert. A diagnostic is typically performed when there is an "issue" with the unit and it is not performing the way it should or is not working at all. Our service technician will complete a diagnostic and provide you with a report of the findings and recommendations for parts or additional maintenance as needed. If parts are recommended we will also provide you with a quote to complete the service. We do our best to provide "One Call Resolution." To do so, we stock our service vehicles with the most commonly used parts for various fireplace manufacturers. We also have our techs grab additional parts in the morning from our stocking shelves based on the specific services that day. If we are not able to complete a service requiring additional parts in the first trip, the service technician will set expectations with you to get parts on order and schedule a subsequent trip with you. Please note that taxes and any travel fees for service outside the Spokane area will be added to the total service fees, if applicable. Payment is required at time of service and is made directly to our service technician via Visa, Mastercard or Discover (American Express is unfortunately not accepted at this time). We also accept Check or Cash, but our service technicians are not able to make change so we ask that you have the exact amount available. Fees may be incurred for cancellations, re-scheduled appointments, or no-shows within 24 hours of the scheduled date of service.

Cancellation Policy

To cancel or reschedule, please call us at (509) 926-8911 at least 24 hours in advance. Failure to do so may result in the loss of your booking deposit (if applicable).

Contact Details