Service Description

WHEN YOU SCHEDULE A RESERVED TIME, YOU ARE SCHEDULING AN ARRIVAL WINDOW. MORNING TIME SPOTS ARE AN ARRIVAL BETWEEN 8AM - 12 NOON. AFTERNOON TIME SPOTS ARE AN ARRIVAL BETWEEN 12 NOON - 4PM. WE WILL CALL 1-2 DAYS PRIOR TO YOUR APPOINTMENT TO CONFIRM YOUR SCHEDULED ARRIVAL WINDOW. THE SERVICE TECHNICIAN WILL CALL YOU ON THE WAY TO YOUR HOME ON THE DAY OF SERVICE ABOUT 30-60 MINUTES AHEAD OF ARRIVAL. **This service can only be scheduled for a Pellet Insert or Freestanding Stove which Falco's has Previously Serviced. This ensures we have information on the specific make, model, and S# when available. If you are unsure if we have serviced your appliance previously, please schedule a First Time Service for a Pellet Unit.** Our trained and certified technician will perform a full 18+ point inspection and cleaning on your pellet freestanding stove, or insert. This service is for annual maintenance with NO issues reported on the appliance. If there is an issue with the unit (it is not performing the way it should or is not working at all) then a diagnostic service will be required. Our service technician will complete the service check and cleaning and provide you with a report of the findings. Please note that taxes and any travel fees for service outside the Spokane area will be added to the total service fees, if applicable. Payment is required at time of service and is made directly to our service technician via Visa, Mastercard or Discover (American Express is unfortunately not accepted at this time). We also accept Check or Cash, but our service technicians are not able to make change so we ask that you have the exact amount available. Fees may be incurred for cancellations, re-scheduled appointments, or no-shows within 24 hours of the scheduled date of service.

Cancellation Policy

To cancel or reschedule, please call us at (509) 926-8911 at least 24 hours in advance. Failure to do so may result in the loss of your booking deposit (if applicable).

Contact Details